Frequently Asked Questions

You can request a quote through our online quote tool, which takes about two minutes to complete. After you submit your facility details, you will receive a non-binding preliminary service range. We then schedule a walkthrough of your facility to finalize scope and pricing.

To generate an accurate preliminary range, we ask for your facility type, approximate square footage range, desired cleaning frequency, and the industry your business operates in. This information helps us match you with the right service program before we visit your facility.

We typically begin service within one to two weeks of signing a contract. That timeframe includes a detailed site walkthrough, team assignment, procurement of any facility-specific supplies, and creation of your documented scope of work. We are flexible and can accommodate custom timelines — if your prior janitorial company left abruptly and you need coverage right away, we can fast-track the onboarding process. We also work with clients whose existing contracts end in 30, 60, or 90 days so we can plan ahead and start service the day their current agreement wraps up.

Yes, we operate on a contract basis to ensure consistency and accountability for your facility. Typical terms range from twelve to twenty-four months, which allows us to invest in training dedicated teams for your building. We offer flexibility within those terms to adjust scope as your needs evolve.

We offer three categories of service: recurring programs including janitorial services, office cleaning, custodial services, and day porter services; specialty services such as carpet and hard floor care, sanitization and disinfection, window cleaning, and pressure washing; and on-demand support including maintenance services, handyman services, and cleaning supplies delivery.

Absolutely. Every cleaning program is tailored to your facility after an on-site walkthrough. We develop a documented scope of work that outlines specific tasks, frequencies, and quality standards. This ensures your program addresses the unique needs of your building and industry requirements.

Yes, we supply all professional-grade cleaning products and equipment as part of our service. If your facility requires specific products due to industry regulations or preference, we are happy to work with client-preferred supplies as well.

Yes, we offer one-off specialty services in addition to our recurring programs. Whether you need post-construction cleanup, special event preparation, or a one-time deep clean, we can accommodate those requests alongside or independent of a recurring contract.

We maintain quality through regular inspections, documented task checklists, and supervisor walkthroughs. Our quality assurance team conducts scheduled and unannounced audits, and we operate a client feedback loop so any concerns are addressed before they become recurring issues.

We have a 24-hour response commitment for any quality concerns. If an issue comes up, we typically address it the next day and put a solution in place to prevent it from happening again. If you are not satisfied with a cleaning, we will re-clean the affected areas at no additional charge. Persistent concerns are escalated to your dedicated account manager to ensure a long-term resolution.

Yes, every team member undergoes a thorough background check before they are assigned to any client facility. Valentin Services Group is fully insured and bonded, providing our clients with complete peace of mind regarding liability and property protection.

Yes, we have extensive experience with medical facility cleaning, including understanding of infection control protocols and OSHA compliance requirements. Our teams assigned to healthcare environments receive specialized training to meet the strict standards these facilities require. We also work with you on a consistent basis to make sure your facility stays compliant so you are always prepared when state inspections occur. Additionally, we provide a Safety Data Sheets (SDS) folder documenting all chemicals used in your facility, keeping you informed and inspection-ready at all times.

We serve a wide range of commercial industries including medical facilities, office buildings, educational facilities, financial institutions, dealerships, and manufacturing and warehouse environments. Each industry program is adapted to meet sector-specific cleanliness and compliance standards.

Yes, we offer flexible scheduling to accommodate your operational needs. Many of our clients require evening, overnight, or weekend service, and we staff accordingly. Our teams are experienced with secure facility access protocols and after-hours building procedures.

We provide commercial cleaning services throughout Lee County and Collier County, including Fort Myers, Naples, Cape Coral, Bonita Springs, Estero, Lehigh Acres, Marco Island, and Sanibel. Our local teams are positioned to provide responsive service across the entire Southwest Florida region.